Last Updated: September 30, 2025
At Hihoboken, we are committed to ensuring your orders reach you safely, quickly, and reliably. Please read our shipping policy carefully to understand how we handle delivery, tracking, and address accuracy.
Shipping Carriers
We use trusted carriers to deliver your products, including:
- USPS
- DHL
- EMS
- Local postal services
Order Processing:
- Orders are processed once payment is confirmed.
- Processing occurs on business days (Monday – Friday, Eastern Standard Time, UTC-5), excluding major U.S. Post Office holidays:
- New Year’s Day
- Presidents’ Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving
- Christmas
Order Cut-Off Time:
- Orders placed before 5:00 PM EST (GMT-05:00, New York) are processed the same business day.
- Orders placed after 5:00 PM EST will be processed on the next business day.
Estimated Delivery Time & Shipping Fees
Delivery time depends on your location and the shipping method chosen. While we work closely with our logistics partners, delivery times are estimates only and cannot be guaranteed.
| Shipping Option | Handling Time | Transit Time | Cost | Fulfillment Days |
|---|---|---|---|---|
| Standard Delivery | 2–5 business days | 5–15 business days | $7.99 | Monday – Friday |
| Fast Delivery | 1–3 business days | 5–10 business days | $17.99 | Monday – Friday |
| Free Shipping | 2–5 business days | 5–15 business days | $0 (no cost) | Monday – Friday |
Delivery Time Calculation:Delivery Time = Handling Time + Transit Time
Personalized Orders:
- Custom or personalized items may require extra design time, depending on complexity.
Restricted Areas:
- We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or international locations.
Order Tracking
- After your order ships, you will receive a tracking link via email.
- Processing time for tracking: 1–2 business days after order confirmation.
- Allow 3–7 days for the carrier to scan your package. Tracking information will appear once scanned.
If your order passes the estimated delivery date, please contact our support team immediately for assistance.
Incorrect Address Policy
Please double-check your shipping information at checkout:
- Incorrect or incomplete addresses may delay your order.
- Hihoboken is not responsible for orders delivered incorrectly or returned to the sender.
- Returned packages may be sent back to shipping partners’ warehouses and disposed of.
- Re-shipping fees will apply for orders returned due to address errors.
- We are not liable for loss, theft, or damage if the carrier is asked to forward or redirect a package after leaving our warehouse.
Customer Support
Your satisfaction is our priority. For any questions about shipping, tracking, or delivery issues:
- Email: [email protected]
- Address: 1065 Larchwood Ct, Turlock, CA 95380
- Phone: +1(209) 555-0101
- Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST
We are dedicated to ensuring a smooth and secure shopping experience. Please don’t hesitate to reach out if you need assistance.