Last Updated: September 30, 2025

At Hihoboken, we are committed to ensuring that your shopping experience is smooth, and that includes clear guidelines for refunds, cancellations, and exchanges.

Order Exchanges

  • Please review your order carefully before completing your purchase, including size, design, and quantity.
  • We cannot process exchanges due to errors in these selections.
  • If you notice a mistake, you may cancel your order within 24 hours and place a new one with the correct details.

Order Cancellations

  • Timeframe: Within 24 hours of placing your order
  • Orders cancelled within this period are fully refundable at no additional cost.
  • To cancel, email us at [email protected] within 24 hours of your purchase.
  • Orders placed beyond 24 hours are sent for production and cannot be canceled, as all items are made-to-order.

Returns and Refunds

  • Returns are accepted within 180 days of delivery for most non-sale items.
  • Refunds are eligible under the following conditions:
    • Items arrive damaged or broken
    • Products differ in design, size, or material from the original order
    • Receipt of incorrect items
    • Significant deviations from the product description

Ineligible Items for Refund

  • Items that have been worn, washed, or altered
  • Defective items not caused by Hihoboken
  • Items missing original tags
  • Minor, fixable issues (e.g., loose threads)

Note: Returned items must be in their original condition and packaging.

Refund Claim Requirements

When submitting a refund request, please provide:

  • Shipping label or receipt
  • Proof of purchase
  • Evidence of defects (photos)
  • Any relevant communications (e.g., email screenshots)

Return and Refund Process

  1. Contact [email protected] with the necessary documentation.
  2. We aim to respond within 2–3 business days regarding your eligibility.
  3. Only ship your package after receiving a confirmation email with the approved return address.
  4. Include the carrier tracking number for all returned items.

Customers are responsible for the cost of return shipping, except in cases of defective, damaged, or incorrect items.

Refund Processing Time

  • Refunds are typically processed within 2 business days after we receive your return.
  • Once confirmed, we will issue a full refund, including the original shipping cost.
  • If delays exceed 10–15 days, please contact your bank or credit card provider for assistance.

Important Notes

  • Our Return Policy is valid for 180 days from the delivery date.
  • Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, or incorrect.
  • We are not liable for any damages or loss during return shipping.
  • For issues related to ineligible requests or lost returns, customers must resolve independently.

Support

Before initiating a return or refund, please reach out to our Support Team for guidance:

  • Email: [email protected]
  • Address: 1065 Larchwood Ct, Turlock, CA 95380
  • Phone: +1(209) 555-0101
  • Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST

We are committed to ensuring your satisfaction and are always ready to assist you.