Refund Policy

At Hihoboken, we are committed to ensuring that your shopping experience is smooth, transparent, and secure. This includes providing clear guidelines for refunds, cancellations, and order exchanges for our original graphic merchandise.

1. Order Cancellations & Modifications

Because our products are made-to-order, we enforce a strict timeline for cancellation requests:

• 24-Hour Window: You may cancel your order for a full refund within 24 hours of purchase at no additional cost.
• How to Cancel: To request a cancellation, please email us immediately at [email protected] within this 24-hour period.
• After 24 Hours: Orders placed beyond 24 hours are immediately sent into production and cannot be canceled or modified, as each item is uniquely custom-printed.

2. Order Exchanges

Please review your shopping cart carefully before completing your purchase—including specific item sizing, graphics, variants, and quantities.

• We are unable to process exchanges or alterations due to customer errors in size, design, or quantity selection once production begins.
• If you spot a mistake in your selection, please cancel your order within the 24-hour window specified above and place a new order with the correct details.

3. Eligibility for Returns & Refunds

Our Return & Refund Policy is valid for 180 days from your confirmed delivery date for most non-sale items. To be eligible for a full refund, items must be in their original condition and packaging.

Refunds are granted under the following valid conditions:

• Items arrive physically damaged, broken, or defective.
• Products differ drastically in graphic design, size dimensions, or base material from what was originally ordered.
• Receipt of completely incorrect items or wrong orders.
• Significant deviations from the explicit product descriptions displayed on our website.

Ineligible items and conditions that do not qualify for a refund:

• Items that have been visibly worn, washed, stained, or altered in any way.
• Defects, tears, or damage not directly caused by Hihoboken or production faults.
• Items missing their original manufacturing tags or packing boxes.
• Minor, easily fixable cosmetic issues (e.g., small loose threads).

4. Refund Claim Requirements

When submitting an official refund or replacement request to our support team, please provide the following documentation:

• Clear photograph of the shipping label or post receipt.
• Valid proof of purchase (order confirmation email or receipt number).
• Photographic or video evidence explicitly highlighting the defects or errors.
• Any relevant supporting communication details (e.g., email screenshots).

5. Return & Refund Process Step-by-Step

1. Submit Your Claim: Contact our official support channel at [email protected] with your required claim documentation. We aim to review and respond regarding your eligibility within 2 to 3 business days.
2. Receive Authorization: Only ship your package after receiving a formal confirmation email from us containing the approved warehouse return address. Do not send items back to the origin address on your shipping label.
3. Ship & Provide Tracking: Securely package the items and ship them through a reliable service. You must provide our support team with the carrier tracking number for all returned shipments.

6. Refund Processing Timelines

Once your return shipment is received at our authorized facility and inspected:

• Refunds are typically approved and processed within 2 business days of receipt.
• Upon confirmation, we will issue a full refund back to your original payment method, which includes the original shipping cost paid during checkout.
• Banking Delays: If your refund has been issued but you experience delays exceeding 10 to 15 days, please contact your bank or credit card provider directly for assistance, as financial institutions may require extra processing days to post funds.

7. Support & Customer Care

Before initiating any physical returns or mailing items back, please reach out to our dedicated Support Team for complete guidance: