FAQ Hihoboken Store

Last Updated: September 30, 2025

Shopping Information

Q1: How can I find a product?
A: Use the search bar at the top of any page, or browse by category from the main menu to explore all our products.

Q2: Can I save items to a wishlist?
A: Yes! Click “Add to Wishlist” on any product page to save it for later. Access all saved items under My Account › Wishlist.

Q3: How do I know if a product is in stock?
A: The product page shows real-time availability:

In stock: “Add to Cart” button is visible.
Out of stock: Sign up for an email alert when it’s available again.

Q4: Can I check out as a guest?
A: Absolutely. Guest checkout only requires shipping and payment information. Creating an account allows you to track orders, save addresses, and access member-only offers.

Payment Information

Q5: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, and most major debit cards.

Q6: Is my payment information secure?
A: Yes. Hihoboken.com uses 256-bit SSL encryption and is PCI-DSS compliant. Your payment information is transmitted and stored securely.

Q7: Can I use a coupon code?
A: Yes! Enter your code in the “Coupon / Gift Card” field at checkout and click Apply.

Q8: What happens if my payment fails?
A: You’ll see an error message and receive an email. Double-check your card details or try a different payment method. If issues persist, contact our support team for assistance.

Order Returns & Exchanges

Q9: What is your return policy?
A: We offer a 180-day return window from the delivery date for most non-sale items in new, unworn condition with tags attached.

Q10: How do I return an item?
A: Follow these steps:

Submit a return request via our Contact Us page or email [email protected].
You’ll receive an email with a prepaid return label and instructions.
Pack the item with the invoice and ship it back.

Q11: Who pays for return shipping?
A: Return cost: $0.00. Hihoboken covers shipping for approved returns (damaged, defective, or incorrect items) and first-time size or color exchanges within the 180-day period.

Q12: Can I exchange an item?
A: Yes! Size or color exchanges are free (one per order). Contact support with your order number and preferred variant. A replacement will be arranged once the original item is in transit.

Order Cancellations & Modifications

Q13: Can I cancel or change my order?
A: You can cancel or modify an order within 24 hours of purchase. Email [email protected] or submit a request via our Contact Us page.

Q14: What if I miss the 24-hour window?
A: After 24 hours, orders are processed for production and cannot be canceled or changed, as all items are made-to-order.

Q15: What if I entered the wrong shipping address?
A: Please double-check your address before submitting an order. Hihoboken is not responsible for issues arising from incorrect or incomplete addresses. Returned orders due to address errors may incur additional shipping fees.

Order Tracking

Q16: How can I track my order?
A: After your order is processed (1–2 business days), you’ll receive an email with a tracking link. Please allow 3–7 days for the carrier to scan your package into their system.

Q17: What if tracking information isn’t available?
A: It may mean the carrier hasn’t scanned your parcel yet. Tracking details will appear once the package is scanned.

Q18: What if my order is late?
A: If your order passes the estimated delivery date, contact [email protected] for assistance.

Still Need Help?