Last Updated: September 30, 2025

At Hihoboken, we understand that sometimes returns are necessary. Our goal is to make this process as smooth and straightforward as possible for you.

Initiating a Return

If you need to return a product, please contact our support team within 30 days of delivery via the “Contact Us” page or email us at [email protected].

To help us process your return quickly, please include:

  • Name on the order
  • Order number
  • Detailed description of the issue
  • Photos showing the problem
  • Preference for a replacement or refund

Note: Hihoboken is not responsible for customer errors, such as incorrect spelling, wrong image uploads, or order mistakes. We encourage reviewing your order carefully before finalizing your purchase.

Return Eligibility

  • Returns are accepted for non-sale items within 30 days of delivery.
  • Items must be in their original condition: unwashed, unworn, with all tags attached, and accompanied by a sales receipt.

Return Shipping

  • Return cost: 0.00$ for damaged, defective, or incorrect items.
  • Hihoboken provides prepaid labels for approved returns.

Returns Procedure

Once you receive approval for your return:

  1. Prepare Your Package: Include a printout of your purchase confirmation email along with all items being returned.
  2. Ship the Package: Send it via your local post office or courier service. Be sure to provide us with the tracking number.
  3. Confirmation & Approval: After receiving your package, we will send an email confirming receipt. We will also notify you regarding the approval or denial of your refund request.

Important Notes

  • Returns must be shipped to the address provided by our support team—do not send packages to a different address.
  • For personalized or custom orders, additional processing time may be required before returns can be approved.
  • Hihoboken is not responsible for packages lost in transit when using an unsupported carrier.

Customer Support

Your satisfaction is our highest priority. For assistance with returns or questions about the process:

  • Email: [email protected]
  • Address: 1065 Larchwood Ct, Turlock, CA 95380
  • Phone: +1(209) 555-0101
  • Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST