Shipping Policy
At Hihoboken, we are committed to ensuring your original graphic merchandise reaches you safely, quickly, and reliably. Please read our shipping policy below to understand our delivery processes, tracking procedures, and address requirements.
1. Shipping Partners & Carriers
To guarantee a smooth and secure delivery experience, we partner with industry-leading logistics providers:
- USPS (United States Postal Service)
- DHL
- EMS
- Local Postal Services
2. Order Processing & Cut-Off Times
We process orders strictly on business days to ensure your items are prepared for transit as quickly as possible.
- Order Cut-Off Time: 5:00 PM EST (GMT-05:00, Eastern Standard Time – New York). Orders placed before 5:00 PM EST are processed on the same business day. Orders placed after 5:00 PM EST will begin processing on the next business day.
- Processing Days: Monday – Friday (excluding major U.S. federal and Post Office holidays).
- Holiday Closures: Please note that our processing team and carriers are offline on the following major U.S. holidays: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
3. Shipping Options, Fees & Delivery Timelines
Delivery times are calculated using the following formula: Delivery Time = Handling Time + Transit Time
| Shipping Option | Handling Time | Transit Time | Cost | Fulfillment Days |
|---|---|---|---|---|
| Standard Delivery | 2 – 5 business days | 5 – 15 business days | $7.99 | Monday – Friday |
| Fast Delivery | 1 – 3 business days | 5 – 10 business days | $17.99 | Monday – Friday |
| Free Shipping | 2 – 5 business days | 5 – 15 business days | $0.00 | Monday – Friday |
4. Shipping Restrictions & Exclusions
At this time, we only ship to the contiguous United States. We do not ship to:
- Alaska, Hawaii, Puerto Rico, Guam, or the U.S. Virgin Islands.
- APO/FPO/DPO military addresses.
- International destinations outside of the United States.
5. Order Tracking & Status Updates
We believe in full transparency. Once your order has been dispatched, we will keep you updated every step of the way:
- Tracking Notification: You will receive an automated shipping confirmation email containing your tracking number and link 1 to 2 business days after order confirmation.
- Carrier Scanning: Please allow 3 to 7 days from receiving your tracking number for the carrier to scan your package and update the tracking portal.
- Delayed Packages: If your order has exceeded the estimated delivery date, please reach out to our support team immediately so we can investigate with the carrier.
6. Incorrect Address & Delivery Liability Policy
To avoid delays or lost packages, please verify your shipping address at checkout.
- Address Accuracy: Hihoboken is not responsible for orders that are delayed, lost, or delivered incorrectly due to incomplete or incorrect shipping details provided by the buyer.
- Returned Packages: Packages returned to our facilities due to address errors are subject to disposal by our warehouse partners.
- Re-Shipping Fees: If a package is returned to us and you request a redelivery, standard re-shipping fees will apply.
- Forwarding/Redirection: We are not liable for any loss, theft, or damage to packages if you request the carrier to forward, redirect, or hold your package after it has left our warehouse.
7. Customer Support
We are here to help you secure a worry-free shopping experience. If you have any questions regarding your shipment, please contact us:
Brand Name: Hihoboken
Email: [email protected]
Address: 1065 Larchwood Ct, Turlock, CA 95380
Phone: +1(209) 555-0101
Support Hours: Monday – Friday, 9:00 AM – 6:30 PM EST